AI Agent for Customer Service

Frontline handles your inbound.
Your team handles the ones that matter.

Frontline is a custom AI agent we build and deploy for your business. It sits in front of your inbound communication channels, answers common customer questions automatically, and routes anything that needs a human to the right person on your team with full context already captured.

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What Frontline Does

An agent that reads, understands, and responds to your customers.

When a customer sends a message, Frontline reads it, understands what they are asking, and responds using the information your business has already provided. It does not follow rigid scripts or decision trees. It reasons through what the customer needs and takes the appropriate action, whether that is answering the question directly, collecting more information, or escalating to a person on your team.

The difference between Frontline and a basic chatbot is that Frontline is trained on your business specifically. Your services, your pricing, your policies, your process. It gives your answers, at any hour of the day, without requiring a team member to be available for every routine question.

Frontline works through email, website chat, and SMS. It does not require you to replace your existing tools or move to a new platform. We connect it to what you already have, configure it around your specific workflows, and hand it off to your team with documentation on how to manage it.

Businesses that have deployed AI for customer service consistently report significant reductions in first response time and resolution of a substantial share of routine inquiries without human involvement. The economics are straightforward: your team's time is better spent on the conversations that actually require judgment.

What Frontline Handles

The full range of inbound customer communication.

General inquiries

→Business hours, location, and service area questions
→Pricing and service availability requests
→How to get started or book an appointment
→Questions about your products, process, or policies

Account and order support

→Order or service status updates
→Invoice questions and payment confirmations
→Account change requests
→Return, refund, or cancellation inquiries

Routing and escalation

→Identify when an issue needs a human and route it to the right person
→Summarize the conversation before handing off so your team has full context
→Prioritize urgent issues above routine ones automatically
→Capture contact information and issue details before escalating

After-hours coverage

→Respond to inbound messages at any hour without adding staff
→Let customers know their request is logged and when to expect a follow-up
→Collect the details your team needs to resolve the issue when they return
→Handle common questions that do not require a person at all

Where It Runs

Works with the channels your customers already use.

Frontline connects to the communication channels your customers are already using. We handle setup and configuration so your team does not need to change how they work or adopt a new platform.

✓Website chat widget

✓Contact form responses via email

✓Shared support or general inbox

✓SMS inquiry handling

✓Email forwarding from any business inbox

✓Custom intake forms and landing pages

If you use a dedicated help desk or ticketing platform, we will discuss compatibility during your scoping conversation. Our standard deployment does not require any third-party platform subscription or enterprise integration. Most businesses we work with route customer communication through email and a website contact form, which Frontline handles directly.

Pricing and Scope

Custom built. Clearly priced.

Frontline is built specifically for your business. We do not deploy a generic template and call it done. Each engagement is scoped based on the channels you need connected, the complexity of your knowledge base, the volume of inquiries you receive, and any custom routing logic your operations require.

One-time build fee

Starting at $1,500

Scales with complexity. Quoted after a scoping conversation.

The build fee covers everything required to go live: scoping your requirements, building the knowledge base, configuring the agent, connecting your channels, testing against real inquiry scenarios, and handing off to your team with documentation on how to manage it going forward.

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Requirements scoping: We map your inquiry types, channel setup, and escalation logic before building anything.
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Knowledge base build: We convert your existing documentation, FAQs, and policies into the structured knowledge the agent uses to answer questions.
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Channel connection: We connect Frontline to your existing communication channels. No new platforms required in most cases.
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Testing and refinement: We test the agent against real inquiry scenarios before deployment and refine responses until accuracy meets your standards.
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Handoff and documentation: Your team receives clear documentation on how the agent works, how to update the knowledge base, and how to monitor performance.

Optional monthly support retainer

After launch, most businesses add a monthly support retainer for ongoing knowledge base updates, performance monitoring, and refinements as their business changes. This is optional and priced based on the scope of ongoing management required. We will discuss it during your scoping conversation.

Other AI agents we build

Frontline handles your customer-facing communication. We also build agents for HR administration, project coordination, and financial operations.

Onboard (HR) →Coord (Project Admin) →Ledger (Finance Ops) →

Ready to stop answering the same questions?

Tell us how your customers contact you and what they ask most often. We will scope a Frontline build and get back to you within one business day.

Get a Quote for Frontline →

Frontline handles your inbound.Your team handles the ones that matter.